Privacy Policy
1. Who We Are
CosyncTech ("we", "us", "our") is a software development company operating in the United Kingdom. Our primary website is cosynctech.com and our contact email is info@cosynctech.com.
We are the data controller for personal information you provide to us through this website.
2. What Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, and phone number when you complete a contact form
- The message content you submit via our contact form
- Technical information including your IP address, browser type, and pages visited (collected through standard server logs and analytics tools)
We do not collect sensitive personal data (as defined by UK GDPR) through our website forms.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Communicate with you about projects, quotes, and service delivery
- Improve our website and services based on how they are used
- Comply with legal obligations
Our lawful basis for processing your contact form data is our legitimate interest in responding to business enquiries. We will not use your personal data for unsolicited marketing without your explicit consent.
4. How We Store and Protect Your Data
Contact form submissions are transmitted to us via secure, encrypted email (TLS-secured SMTP). We do not store form submissions in a database accessible from the website. Email correspondence is retained on our secure business email servers.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
5. Data Retention
We retain personal data submitted through contact forms for as long as necessary to respond to your enquiry and for a reasonable period thereafter in case of follow-up correspondence. If a business relationship is established, we retain relevant records in accordance with our contractual obligations and applicable legal requirements.
6. Sharing Your Data
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Our email hosting provider (Namecheap) for the purpose of delivering email communications
- Professional advisors (legal or financial) where required by law or for legitimate business purposes
- Law enforcement or regulatory bodies if required by applicable law
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate data.
- Right to erasure: You may request deletion of your personal data, subject to legal obligations.
- Right to restrict processing: You may request that we limit how we use your data.
- Right to object: You may object to our processing of your data based on legitimate interests.
- Right to data portability: You may request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@cosynctech.com. We will respond within one calendar month.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses minimal cookies. We use standard web server logs which may record your IP address and browser information for security and diagnostic purposes. We do not currently use third-party advertising cookies or tracking pixels. If this changes, we will update this policy and implement an appropriate cookie consent mechanism.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: info@cosynctech.com
Website: cosynctech.com